Eclectic Artisans LLC Refund Policy
Our Refund Policy
$5.00 MINIMUM SALE FOR ALL ORDERS
You (the customer) have 20 days from the day our product shipped to return the product. You must notify us at firstname.lastname@example.org in order to get the appropriate return shipping address. Any items returned back to us are subject to a 3.00% restocking fee if item is not damaged or defected. All returns require appropriate tracking at time of item being sent back for return.
- ALL SALES ON BOOKS ARE FINAL. Books sold on this site are not able to be returned.
- If you decide that you want to return your item within the above specified time, you (the customer) will be responsible for any shipping costs to get the product back to us. It is also your responsibility to make sure that the product is shipped back and returned to us in the condition the product was in when it was originally sent to you. Also, please include all packaging and contents with the product when sending it back for return.
- Failure to meet these obligations will exempt you from being able to return the product that you ordered.
- Goods purchased from this website shall be free from defects for a period of 20 days from the day the product was shipped. If within that 20 days, you find a defect or issue with the product, please contact us. Any other warranties or guarantees placed on products are solely done so individually by each products maker (vendor). ***Please note: if you receive your order and the package it came in is ruined, damaged, opened, or tampered with, please deny shipment & contact us immediately.*** If for whatever reason you could not or are not able to reject the package due to any of the above listed, contact us immediately!
- Please allow 10 to 12 days in processing to submit your refund request back to you. Normally, it will not take that long, but based upon bank processing times, electronic funds availability, and shipping dates, this process could potentially take up to 12 days. We will process all approved refunds as soon as we receive the product back and are able to verify the product. You will be refunded via the method in which you used to purchase your item.
- Tree Gold & Be Gold Stick Figure Families are non refundable or returnable.
- The warranty shall last for 14 days from shipping date.
- The warranties provided for herein shall be governed by Seller's warranty policies in effect on the date of shipment.
***For extenuating circumstances please let us know immediately by through our contact us section of the website or e-mail us at email@example.com***